Privacy Policy
Effective Date:
July 17, 2025
Customer Pulze B.V. (“Customer Pulze”, “we”, “us”, or “our”) helps customer-facing teams better understand and serve their customers using AI-powered conversational intelligence and automation. Our platform integrates with tools like Zoom, Microsoft Teams, Google Meet, email, and usability tools to unify insights across sales, customer success, and product teams.
This Privacy Policy explains how we collect, use, share, and protect your personal data when you interact with our website, application, and related services.
Scope and Applicability:
Applies to personal data we control about: (a) visitors to our website; (b) users of our apps; and (c) current or potential customers (each a “User”).
Does not apply to personal data we process on behalf of our customers’ end users; such processing is governed by our customer agreements and the Data Processing Addendum at https://www.customerpulze.com/dpa.( Refer to the document above)
1. Categories of Data We Collect
1.1 Data You Provide Directly
Contact Information: name, email address, phone number.
Organization Details: company name, address, industry.
Communications: messages, feedback, and support inquiries.
Marketing Preferences: subscription choices and engagement history.
1.2 Data from Third Parties
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Profiles, demographic data, and professional details from trusted partners and public sources.
1.3 Automatically Collected Data
We and our providers collect technical and usage data via cookies and similar technologies:
Device & Network Data: IP address, device identifiers, browser/OS type, language, general location.
Usage Data: pages viewed, session duration, navigation paths, timestamps.
Cookies enhance functionality, remember preferences, analyze performance, and support advertising. You can manage cookies via your browser or tools as described in Section 5.
2. Legal Bases for Processing (EU/EEA Users)
For EU/EEA Users, we rely on:
Consent: where you opt in (e.g., marketing communications).
Performance of Contract: to deliver services you request.
Legal Obligation: to comply with laws.
Legitimate Interests: for security, fraud prevention, and service improvement (balanced against your rights).
3. How We Use Data
We use personal data to:
Provide & Improve Services: host, operate, support, and personalize our platforms.
Research & Development: analyze trends, produce anonymized metrics, and plan enhancements.
Marketing & Advertising: send communications, conduct interest-based advertising via partners, and measure campaign performance.
Compliance & Security: enforce our agreements, fulfill legal duties, protect against fraud, and secure our systems.
When integrating with Google or other APIs, we only request OAuth scopes necessary for specific features and do not use that data for unrelated purposes.
4. Data Sharing and International Transfers
4.1 Who We Share With
Affiliates: corporate group entities.
Service Providers: hosting, CRM, analytics, payment, and email platforms.
Advertising Partners: for targeted ads, limited to required data.
Advisors & Authorities: legal, audit, government, or law enforcement when justified.
Transaction Parties: in mergers, acquisitions, or asset sales.
4.2 International Transfers We transfer data globally, including to jurisdictions without an adequacy finding. We protect transfers using EU Standard Contractual Clauses or equivalent safeguards.
5. Data Retention and Deletion
We retain data only as long as needed for:
Service Delivery: up to the length of your subscription or account plus 90 days.
Cookies and Analytics: cookies expire per vendor settings (e.g., 1 year) and logs retained up to 180 days.
Legal Obligations: as required by law (e.g., financial records for up to 7 years).
After retention periods, we delete or aggregate data irreversibly.
6. Your Rights and Choices
6.1 Marketing Opt-Out: Use unsubscribe links or contact privacy@customerpulze.com.
6.2 Cookie Management: Disable or delete cookies via browser settings or privacy tools (e.g., Privacy Badger). Details: Firefox, Chrome, Edge, Safari.
6.3 Access, Correction, Deletion: Request at privacy@customerpulze.com. We will verify your identity before fulfilling requests. Exceptions apply for legal reasons.
6.4 Revoke OAuth Permissions: Manage connected apps in your Google Account or third-party provider settings.
6.5 Do Not Track: We do not honor “Do Not Track” signals.
7. Security Measures
We maintain technical, organizational, and physical controls, including:
Encryption in transit and at rest.
Regular security assessments and penetration testing.
Access controls and employee training.
Certifications: We hold SOC 2 Type II and ISO 27001 certifications. Details: https://www.customerpulze.com/security.
Report vulnerabilities: security@customerpulze.com.
8. Children’s Privacy
Our services are not intended for individuals under 16 (or under 13 in the U.S.). We do not knowingly collect data from minors. If notified, we will delete such data promptly. Contact security@customerpulze.com.
9. External Links
We may link to third-party sites with independent privacy practices. We are not responsible for their content or policies.
10. Updates to This Policy
We may update this policy periodically. We will post the updated version with a revised Effective Date and, for material changes, notify Users via email or site banner.
If you have questions, contact us at privacy@customerpulze.com.
